Last updated October 2026.
1. Who you are booking with
SeriousWork is a trading name of two companies. Serious Outcomes Ltd, a company registered in England and Wales (company number 11115058), sells courses in the United Kingdom and Europe and all live online courses. Serious Outcomes Asia Pte Ltd, registered in Singapore (UEN 202553890W), sells courses in Singapore and the rest of Asia, and the Systems Synergy Facilitator Pathway. The company named on your booking confirmation and invoice is the one you contract with. In these terms, “we” means that company and “you” means the person or organisation who books.
2. Booking and payment
Book a place at serious.global or by emailing hi@serious.global. A binding contract is formed when your booking is confirmed, and these terms apply from that date.
You can pay in full online by card, or ask us for an invoice. Invoices must be paid in full six weeks before the course starts. If you book within six weeks of the start date, payment in full is due at booking. Please quote your purchase order number where your organisation uses one.
3. Prices and tax
Courses sold by Serious Outcomes Ltd are subject to UK VAT where it applies. UK customers pay VAT. Business customers in the EU who give a valid VAT number are outside the scope of UK VAT and account for VAT themselves under the reverse charge; EU customers without a valid VAT number pay VAT. Customers elsewhere in the world are outside the scope of UK VAT.
Courses sold by Serious Outcomes Asia Pte Ltd are priced in Singapore dollars. The company is not GST-registered, so no GST is added.
Prices shown in other currencies are for guidance; you are charged in the currency shown at checkout.
4. Transfers to another date
Our classes are deliberately small: no more than eight people in person and six online. Everyone takes turns as the group’s facilitator, so each place matters to the whole class, not only to you. When you book, we hold your place and turn others away, confirm numbers with the venue, post brick kits and books, and arrange trainers’ travel. A change made late usually leaves an empty seat that nobody else can fill and a smaller group for everyone else. That is why the closer to the course a change is made, the more it costs, and why sending a colleague in your place is often the better option.
If you cannot attend, you can move your booking to another public course of the same type that starts within 12 months of your original date, subject to space. The following applies, counted from the first day of your original course:
| When you ask to transfer | Transfer fee |
|---|---|
| More than 30 days before | No fee |
| 15 to 30 days before | 25% of the course fee |
| 8 to 14 days before | 50% of the course fee |
| 7 days or fewer before, or once the course has started | No transfer. The course fee is not refunded, but you can still send someone in your place. |
Each booking can be transferred once. A booking that has already been transferred cannot be transferred again or refunded. If the new course costs more, you pay the difference; if it costs less, the difference is not refunded. Transfer requests must be made by email to hi@serious.global, and the date we receive your email is the date that counts.
5. Sending someone in your place
You can send a colleague or anyone else in your place at no charge, at any time up to and including the first day of the course. Please email us their name and email address as early as you can so we can send them the joining instructions and pre-course materials.
6. Cancellations and refunds
If you need to cancel rather than transfer, the following refunds apply, counted from the first day of the course:
| When you cancel | Refund |
|---|---|
| 4 to 6 weeks or more before | 75% of the course fee |
| 2 to 4 weeks before | 50% of the course fee |
| Less than 2 weeks before | No refund |
| Not attending without telling us | No refund |
Cancellations must be made by email to hi@serious.global. In exceptional circumstances, such as serious illness or bereavement, we may at our discretion offer more than these terms provide.
7. If we change or cancel a course
We may cancel a course that does not have enough participants. If we do, we will tell you as early as we can and offer you a place on another date or a full refund of what you have paid.
If we have to postpone a course or change its date, our liability is limited to the course fee. We are not liable for travel or accommodation you have booked, or for any other cost, damage or loss. We strongly recommend booking flexible travel and accommodation. A rearranged course is covered by these same terms.
8. Online courses
For live online courses we post a brick kit and materials to you before the course. Once posted, they are yours to keep; if you transfer to a later date, they are not sent again. International shipments may attract local customs duties, taxes and handling fees on arrival. These are set by local authorities, are outside our control and are payable by you.
9. Changes, venue and conduct
We may make changes to the course content or trainer where needed, and may change the venue of an in-person course if we have to; we will tell you in good time. We may ask a participant to leave a course, without refund, if their behaviour prevents us from delivering it as intended for the rest of the group.
10. In-house training
These terms also apply when your organisation accepts an in-house proposal, with the following differences. Proposals are accepted by email. In-house courses are charged at the agreed contract value plus agreed expenses, and the full contract value is due four weeks before the training starts.
If your organisation cancels, the following charges apply: 50% of the contract value 4 to 6 weeks before the start, 75% from 2 to 4 weeks before, and 100% within 2 weeks. You also reimburse any travel, accommodation and subsistence costs we have already incurred. Where you have paid in advance, we refund the balance after these deductions.
You may change participants’ names up to 10 working days before the course; later changes cost £25 per name. Requests for extra participants must be made at least 7 days before the course and paid for before it starts. If we must cancel, we will offer another date or a full refund of the fees you have paid, and our liability is limited to the contract value.
11. Our intellectual property
You are welcome to use the ideas and techniques you learn with us in your own facilitation practice. You agree not to use SeriousWork training material, including our training model, approach and workshop plans, to train other facilitators of the LEGO® Serious Play® method. Doing so infringes our intellectual property. If you would like to train facilitators the SeriousWork way, please talk to us about a licence first.
LEGO® and LEGO® Serious Play® are trademarks of the LEGO Group, which does not sponsor, authorise or endorse SeriousWork or this website.
Questions about these terms? Email hi@serious.global. See also our privacy policy and cookie policy.